Orders are typically processed and shipped within 2 business days. Domestic delivery typically take between 2-8 business days while International delivery times can take up to 21 business days or longer depending on location.

When checking out, you can choose which shipping service you would like to use along with the estimated delivery time. All rates are calculated in real time at checkout based on order size + weight and you shipping location.

Duties & Taxes

Please be aware that if you are shipping to a country outside of the US, you may be liable for customs/import charges. Any all all applicable duties and taxes are the responsibility of the customer, and you’ll need to pay the required charges before your order can be delivered. 

Unfortunately, we do not have any control over how much each country may impose in customs charges or taxes. We recommend contacting your local customs office for further information if you are unsure about this.

If any applicable duties and taxes aren’t paid, your order will be returned to Pudgy Penguins, and we’ll issue a credit note to your original payment method, minus shipping fees. Please note, we are unable to offer a refund for parcels “returned to sender” due to unpaid duties and taxes.

Lost or Damaged Parcels:

At checkout, we offer shipping insurance against lost or damaged parcels for a fee. If you choose this option, your order will be protected against any lost, stolen, or damaged packages. 

Preorders

Orders containing pre-order items will follow standard processing procedures but will be shipped at a later date. The anticipated shipping date will be clearly indicated on the product page and you will receive a confirmation email once your order has been dispatched.

For orders containing both pre-order and in-stock items, the other items not on pre-order will be shipped separately within our standard shipping timeframes.

Track Your Order

You can track your order via your shipping confirmation email or by logging into your Pudgy Penguins account. If you do not receive your tracking details, please contact the team directly at [email protected].